Tour Presale FAQs

I WANT TO GET FIRST ACCESS TO JOY CROOKES 2021 UK,IE & EU TOUR HOW DO I DO THIS?
You need to have pre-ordered the new album Skin through the Official Music Store before 3.00pm BST on Monday 6th September 2021

You need to register for access via the form hosted on the Official Music Store before 3.00pm BST on Monday 6th September 2021

WHEN WILL I GET MY PRESALE ACCESS CODE?  

If you purchased an album, or registered via the form, you will receive an email between 5:00pm and 7:00pm BST Monday 6th September 2021, containing your link to the presale and details of the tour. 

WHEN DOES THE PRESALE OPEN?

These emails invite you to purchase tickets in our exclusive presale window, running between 9:00am BST between Tuesday 7th September 2021 and 9:00am BST Thursday 9th September 2021.

Presale access does not guarantee you tickets; it guarantees your eligibility to access the ticket presale before general release. Please note, due to high demand tickets are extremely limited.

HOW DOES THE PRESALE WORK?

Your access is valid for the Joy Crookes 2021 UK,IE & EU Tour.

Please keep the email containing your presale link, ready for the presale.

I'VE PRE-ORDERED THE ALBUM, BUT I HAVE NOT RECEIVED MY EMAIL YET, WHY?

You should receive your code between 5:00pm and 7:00pm BST Monday 6th September 2021, please check both your inbox and junk mail folders carefully to locate this email.

If you have not received this code, please contact: Help@kontrabandstores.com

The link, along with all the tour details will be sent to the email address that you used when making your album purchase.

THE LINK DOES NOT WORK. WHAT SHOULD I DO?

Presales don’t guarantee you to tickets, but they do give you the chance to book tickets earlier, with fewer people trying to book at the same time. If you are trying to find tickets and the result are "currently not available", that means the presale allocation has sold out.

If you get a code not valid error message – please contact Help@kontrabandstores.com.

Please quote your email address, full name and the pre-sale code you were allocated.

I’M HAVING ISSUES COMPLETING MY ORDER AT CHECKOUT.

 WHAT SHOULD I DO?

If you are experiencing an issue completing your order – please submit your enquiry here: 

https://help.ticketmaster.co.uk/hc/en-us/articles/360006346013-How-do-I-contact-customer-services-

Ticketmaster will be closely monitoring this to answer promptly.

I’VE PRE-ORDERED THE ALBUM FROM ANOTHER RETAILER, WILL I STILL RECEIVE MY CODE?

In order to qualify for the ticket presale you need to order directly from the Official Music Store.

 SHOULD YOU BE UNSUCCESSFUL IN SECURING TICKETS DURING THE PRESALE, FURTHER TICKETS WILL BE AVAILABLE IN THE GENERAL SALE WHICH OPENS AT 9:00AM BST THURSDAY 9TH SEPTEMBER 2021

GOOD LUCK!